Responsible Gaming

Gaming Should Be Entertainment

Playing pokies and online casino games should be fun and entertaining. It's important to remember that gambling is not a way to earn money or solve financial problems. The house always has an advantage, and you should only gamble with money you can afford to lose.

We encourage all players to approach gaming responsibly and to set limits that work for their lifestyle and budget.

Age Verification

You must be 18 years of age or older to gamble in Australia. This is a legal requirement in all Australian states and territories. If you are under 18, please do not participate in any gambling activities.

Operators have a legal obligation to verify your age and exclude underage players. If you are under the legal age, we encourage you to speak with a trusted adult or contact a support service.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. If you recognise any of these warning signs in yourself or someone you know, it may be time to seek help:

• Spending more time and money on gambling than intended
• Chasing losses by gambling more to try to win money back
• Hiding gambling activities or lying about how much you gamble
• Neglecting family, work, or other important responsibilities
• Experiencing mood changes (irritability, anxiety, or depression) related to gambling
• Borrowing money to gamble or to pay off gambling debts
• Feeling anxious, restless, or irritable when trying to reduce gambling
• Gambling to escape problems or negative feelings
• Unable to control the amount of time or money spent gambling
• Continued gambling despite financial, personal, or social problems

Self-Help Tools & Responsible Gaming Features

If you want to maintain control over your gaming, we recommend using the following tools:

• Deposit Limits: Set a maximum amount of money you can deposit within a specific timeframe (daily, weekly, or monthly).
• Loss Limits: Set a maximum amount you're willing to lose. Once this limit is reached, you won't be able to gamble further.
• Reality Checks: Enable notifications during gaming sessions to remind you how long you've been playing and how much you've spent.
• Session Time Limits: Set a maximum duration for each gaming session.
• Self-Exclusion: If you feel you cannot control your gambling, use self-exclusion to ban yourself from gambling platforms for a set period (days, weeks, months, or permanently).
• Account Pause: Temporarily suspend your account to take a break from gambling.

All responsible operators provide these tools at no cost. We strongly encourage you to use them.

Support & Help Services for Australian Players

If you or someone you know is struggling with problem gambling, please reach out to one of these organisations:

Australia

• Gambling Help Online
  Website: www.gamblinghelponline.org.au
  Free, confidential counselling and support for problem gambling in Australia.
• Lifeline Australia
  Phone: 13 11 14
  24/7 crisis support and counselling service.
• Beyond Blue
  Phone: 1300 22 4636
  Support for mental health and wellbeing.

International Support

• United Kingdom – GamCare
  Website: www.gamcare.org.uk
• United Kingdom – GamStop
  Website: www.gamstop.co.uk
• Canada – Responsible Gambling Council
  Website: www.responsiblegambling.org
• United States – National Council on Problem Gambling
  Website: www.ncpgambling.org

All services are confidential and free of charge. There is no shame in seeking help — support is available.

If You Need Help, Reach Out Today

Problem gambling is treatable, and recovery is possible. If you're struggling to control your gambling or if it's affecting your life, your relationships, or your finances, please seek help immediately.

Contact Gambling Help Online or call Lifeline on 13 11 14 to speak with someone who can help.

You are not alone. Help is available now.